Have a question? Ask SINDBAD

The SINDBAD service (Service d’Information Des Bibliothécaires A Distance) provides free document references on all topics and factual information (facts, figures, dates).

If you are looking for a document or practical information regarding the Bibliothèque Nationale de France, the online chat (from 1PM to 5PM) will give you the quick answer you need. 


Help us making the best service for you by giving details about your research. You can specify which tools you used for your search and use the phone and chat service for quick searches. 

SINDBAD in a few words 

SINBAD is a free service and the information it provides is not meant for commercial use.
Regular requests can take up to 2 hours. You will be provided with a quick bibliography containing up to 15 references.
SINDBAD does not treat the following requests:
  • In-depth bibliographies
  • Expertise and financial quotes
  • Law-related and medical consultations
  • Press documents
  • Market analyses
  • Assisting with school assignments 

Do you have a quick question ?

Contact by phone Monday to Friday from 10am to 1pm +33 (0)1-53-79-55-00

For more complex questions

Fill in the following form. We reply by email within 3 working days:
Personal data will be eliminated before archiving in our knowledge base.


If these channels are not suitable for your request, you can send a request via postal mail. We typically reply within 15 days.
Bibliothèque nationale de France
Quai François Mauriac 
75706 Paris cedex 13 FRANCE

Looking for an answer 

A selection of questions and answers processed by SINBAD is regularly updated in the BnF knowledge base. You can search by theme or look for a precise topic. The BNF knowledge base is hosted on the Question Point website, a collaborative software which supports questions and answers. 

Question Point searches all the words you type in your question and answer text. You can use quote marks


Search for archived questions on our base

Useful Resources  

Before contacting SINBAD, make sure you searched our online catalogs.

Tip: You can also search another available research tool!